Mtech Access Limited Website Privacy Policy

Mtech Access Limited understands that your privacy is important to you and that you care about the use of your personal data. We respect and value the privacy of everyone who visits our websites, http://www.connected-insights.com/, http://www.mtechaccess.co.uk/ and http://demo-centre.mtechaccess.co.uk/ (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this privacy notice carefully and ensure that you understand it.

 

Information About Us

Mtech Access is a Limited Company registered in England under company number 09875447. Registered address: Suite 2, 30 Murdock Road, Bicester, Oxfordshire, OX26 4PP. Mtech Access Limited is a Data Controller (ICO registration number ZA716523).

 

What Does This Policy Cover?

This Privacy Policy applies to your use of Our Sites and our use of your personal data where not covered by a specific privacy notice.  You will be issued with a separate and specific privacy notice:

  • When you become an employee
  • When you become part of our NHS Faculty, or an Associate Member, or
  • When you participate in market research interviews

Our Sites may contain links to other websites. Please note that we have no control over how your data are collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What is Personal Data?

“Personal data” is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data means, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the contact details provided at the end of this policy.
  • The right to access the personal data we hold about you. The section “How Can I Access My Personal Data?” will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us are inaccurate or incomplete. Please contact us using the contact details provided at the end of this policy.
  • The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the contact details provided at the end of this policy to find out more.
  • The right to restrict (i.e., prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data are processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

For more information about our use of your personal data or exercising your rights as outlined above, please contact using the contact details provided at the end of this policy.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first using the contact details provided at the end of this policy.

 

What Data Do You Collect and How?

Depending upon your use of Our Sites and interactions with us through other channels, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children, or data relating to criminal convictions and/or offences.

Data Collected How We Collect the Data
Job Applicant Information:

·         Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.

·         Recruitment information (including copies of right to work documentation, references, interview notes and opinions taken during and following interviews, your CV, personal statement and other information included in a CV or cover letter or as part of the application process including applications for alternative roles whilst employed).

·         Right to work documentation which may include a copy of your driving licence, other photographic ID such as a passport, birth certificate, resident permit or a copy of a visa. The exact documentation that we require is based on government guidance and will depend upon your individual circumstances. We will provide you with details should this be relevant to you.

·         A copy of your signature incorporated in copies of documents you sign during the recruitment process.

·         Copies of presentations and any other materials you prepare as part of the application process

We typically collect personal information about you through the application and recruitment process, either directly from you or sometimes from a recruitment agency, background check provider or other sources available including the internet.

 

We may sometimes collect additional information from third parties including former employers, former professional institutions you have attended, or other background check agencies.

 

Prospective Faculty Member/Associate Information:

·         Contact details such as name, job title, e-mail address and telephone number

·         Correspondence history and contact status

·         Registration, attendance and feedback on Mtech Access events

·         You are a personal contact of an Mtech Access employee

·         An existing Faculty member/Associate recommends you

·         You are identified online e.g., via LinkedIn

·         At your request to join our network of experts or attend events

Potential Market Access Research Respondent Information:

·         Contact details such as full name, email address and phone number

·         Basic data on your role such as country, employer, job title/respondent type, sub-type and specialty

·         Correspondence history and outcome of contact

·         You are identified online e.g., via LinkedIn or key word searches using internet search engines such as Google

·         You are recommended by another individual who has been approached to participate in one of our research projects

 

Prospective Client / Collaborator Information:

·         Contact/profile information, including:

  • Name
  • Email address
  • Telephone number
  • Job title
  • Company
  • LinkedIn URL
  • Areas of interest (therapy area, market access services)
  • Your position in the structure of your organisation, and
  • Company history

·         Correspondence

·         Registration, attendance, and feedback on Mtech Access events

·         Consent to receive information, news and/or events

 

When you:

·        Speak with us at a trade show/ networking event, or

·        Register for one of our seminars/webinars or other events, or

·        Make an enquiry to one of our email addresses, via a procurement platform, via Our Sites or social media channels, or

·        Subscribe to our newsletter, or

·        Subscribe to our NHS whispers service, or

·        Request an interactive demo/news about new digital tools

·        Request a paper or other Mtech Access thought piece

·        Connect with us on social media, or

·        Are referred to us by one of your colleagues to participate in an existing project or discuss a new opportunity

Target Client Information:

·         Contact/profile information, including:

  • Name
  • Email address
  • Job title
  • Company
  • LinkedIn URL
  • Your position in the structure of your organisation
When we conduct our strategic account management activities and identify you via online sources as working for one of our client companies in a role that may commission, approve, or be involved in market access services.
Speaker/Event Contributor Information:

·         Professional profile

·         Recording of event (image/audio)

When you contribute to an event (e.g., webinar/seminar) hosted by us to inform and educate our staff and/or business partners
Client Information:

as per prospective client, and in addition:

·         Invoice details, bank account details, accounting records

·         Feedback in relation to projects commissioned with us and proposals we have submitted

·         Signed contracts or equivalent

When you request a proposal or purchase our market access, HEOR or other related services.

 

When you correspond with us by phone, email or other electronic means, or in writing, or when you provide information directly to us, including in conversation with a member of our staff.

Supplier Information: contact information (incl. business email address), bank details and purchase orders. When you or your company offer to provide, or provide, services to us.
Academic/Student/Other professional Information

·         Contact/profile information, including:

  • Name
  • Email address
  • Telephone number
  • Job title
  • Company
  • LinkedIn URL
  • Areas of interest (therapy area, market access services), and
  • Company history

·         Correspondence

·         Registration, attendance, and feedback on Mtech Access events

·         Consent to receive information, news and/or events

When you:

·        Speak with us at a trade show/ networking event, or

·        Register for one of our seminars/webinars or other events, or

·        Make an enquiry to one of our email addresses, via Our Sites or social media channels, or

·        Subscribe to our newsletter, or

·        Subscribe to our NHS whispers service, or

·        Request an interactive demo/news about new digital tools, or

·        Request a paper or other Mtech Access thought piece, or

·        Connect with us on social media

 

 

It is important that your personal data are kept accurate and up-to-date. If any of the personal data we hold about you change, please keep us informed for as long as we have those data.

 

How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:

How Do We Use Your Data Lawful Basis
·         To register you as a client with us

·         To provide products and services to you, as agreed by you or your organisation

·         To process payments, billing and collection, and

·         To process applications for employment

To fulfil a contract, or take steps linked to a contract, with you or your organisation.

When making a decision about your recruitment or appointment.

To determine the terms on which you work for us.

·         To facilitate effective personal contact

·         To respond to an enquiry you have made of us

·         To understand your interest in one or more of our services

·         For handling administration related to our market access, HEOR and other related services

·         To ensure optimum delivery of our market access, HEOR and other related services

·         To assess your suitability to join our Faculty or become an Associate

·         To invite you to participate in a market access research project

·         To advertise your role as speaking/participating at up-coming events we are hosting, and provide a recording of each event to all who registered for that event

·         To gather information required to administer and follow-up with delegates registering for one of our seminars, webinars, and training events

·         To enrol you in an event / training that you have been nominated to participate in by one of your colleagues

·         To analyse and improve our services and communications and to monitor compliance with our policies and standards

·         To manage access to our premises and for security purposes, and

·         To protect the security of our communications and other systems and to prevent and detect security threats, frauds or other criminal or malicious activities.

As required by us to conduct our business and pursue our legitimate interests.

 

·      Maintaining accounting records, compliance checks. For purposes required by law.

 

Checking you are legally entitled to work in the UK.

 

·           To send you a paper, report or other thought piece you have requested

·           To communicate with you to keep you up-to-date on the latest developments, announcements, and other information about our services (including newsletters), events, and initiatives; to send you details of promotional activities.

·           To disseminate recordings of events that you have contributed to as part of general marketing initiatives

Consent.

 

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out of receiving marketing materials.

We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes that are not listed below in the ‘Do You Share My Personal Data’ section, and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the contact details provided at the end of this privacy notice.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which they were originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

 

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

 

Data Subject How Long We Keep It (by type of data)
Job Applicant Information Minimum of 6 months and up to 12 months from the end of the recruitment campaign.

 

Prospective Faculty Member/Associate Information 2 years after last contact from you (or if no response received from you, 2 years from last outgoing communication)
Potential Market Access Research Respondent Information Until the end of the project that you were invited to participate in, unless you give us your consent to store your data for longer
Prospective Client/Collaborator information Contact/Profile Information: 3 years from the January following when you last access general information from Mtech Access, i.e.,

·         Opening one of our mailouts

·         Registering/attending one of our events

Or, 3 years from the January following the last contact from one of our team

Or, 3 years from the January following when you became known to us via one of your colleagues

 

Registration, attendance, and feedback on Mtech Access events: 3 years from the January following the year in which the event occurred.

 

Consent to receive information, news and/or events: until consent withdrawn or contact/profile information deleted

Target Client Information Contact/Profile Information: Information is regularly re-verified and out of date information is not retained
Speaker/Event Contributor Information As long as the content remains relevant to the healthcare community
Client Information Financial records: 6 years after the end of the financial year in which the transaction took place.

 

Signed contracts: 6 years after the termination or expiry of the contract/engagement, or other period defined in the contract.

 

Project files: for as long as agreed within the Master Services Agreement (MSA).

 

Contact/Profile Information: 10 years from the January following the closure of a project or the submission of an unsuccessful proposal, unless you are designated a prospective client at that point in time.

 

Feedback: 2 years from collection of the data

Supplier Information, including Contractors: Financial records: 6 years after the end of the financial year in which the transaction took place.

 

Signed contracts and assessment forms: 6 years after the termination or expiry of the contract/engagement.

 

Contact information: 6 years after the termination or expiry of the contract/engagement.

Academic/Student/Other professional Information Contact/Profile Information: 3 years from the January following when you last access general information from Mtech Access, i.e.,

·         Opening one of our mailouts

·         Registering/attending one of our events

Or, 3 years from the January following the last contact from one of our team

 

Registration, attendance, and feedback on Mtech Access events: 3 years from the January following the year in which the event occurred.

 

Consent to receive information, news and/or events: until consent withdrawn or contact/profile information deleted

 

How and Where Do You Store or Transfer My Personal Data?

We will store some of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

  • We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
  • We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.

Please contact us using the contact details provided below for further information about the particular data protection mechanisms used when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Limiting access to your personal data to those employees, faculty and associates, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
  • Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
  • Data are encrypted at rest and during transfer. Data are backed up nightly using datto SaaS protection where they are encrypted at rest and during transfer.
  • Adhering our Information Systems policies, procedure and processes including, physical security, access control, data classification, and password.

 

Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply certain products and services.

Recipient Activity Carried Out Sector Location
Accountants

(data controller)

Annual financial accounts Financial UK
Accounting Software

(data processor)

Provision of accounting software Information Technology (software) USA
Event and Marketing Automation Tools

(data processor)

Provision of marketing automation tools used to communicate with customers and prospective clients. Information Technology USA
Project Management Software

(data processor)

CRM and Project Management tool Information Technology Australia
Website Design & Hosting Website hosting, design and support Information Technology EEA & USA
Webinar Software

(data processor)

Webinar hosting platform Information Technology USA
Applicant Tracking System

(data processor)

Management of recruitment process Information Technology Ireland
File Hosting

(data processor)

Storage of business and project files Information Technology EEA

 

If any of your personal data are shared with a third party, as described above, we will take steps to ensure that your personal data are handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

If any personal data are transferred outside of the UK, we will take suitable steps in order to ensure that your personal data are treated just as safely and securely as that data would be within the UK and under the Data Protection Legislation, as explained above.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used that data, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

How Can I Access My Personal Data?

 If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests can be made in writing, either via email or via the postal addresses shown below, or verbally, either in person or on the phone.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

How Do You Use Cookies?

For information on how Our Sites use cookies, please refer to: https://mtechaccess.co.uk/cookies/

 

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of GDPR Lead:

 

Email address: privacy@mtechaccess.co.uk

Postal address: Mtech Access, Suite 2, 30 Murdock Road, Bicester, Oxfordshire, OX26 4PP

 

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available via our website. This Privacy Notice was last updated on 12 October 2021.